Returns Policy

• If the product is faulty or damaged, doesn’t meet its description, or if you have been sent the wrong product, we will happily exchange, refund or repair the product with proof of purchase in accordance with the Australian Consumer Law. Please note clearance items may have small imperfections/faults that the consumer is made aware of at the time of purchase, and returning a clearance item for a known fault will not be accepted. You can visit us in-store or contact our Customer Care Team to discuss your options.
  

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• We may need to assess your product to determine an appropriate remedy. Some products may need to be sent to the manufacturer or their repair agent for assessment.

• You may be refused a refund, repair or replacement in certain circumstances, including where you have substantially modified or misused the product.

• You can return or exchange in-store including any online purchases (except for Online Only products) at any one of our stores. Postal returns are available for online purchases but not exchanges, please reach out to our Customer Service team for a returns form. Returns and exchanges will be mailed to us at your expense or drop into your nearest AFL Store and see one of our customer service representatives. We cannot accept any liability for goods lost in transit.
  
• Contact your local store before returning any bulky products, such as fridges.

Refunds will be processed via the original payment method, except where you have used a gift card, in which case we will provide you with a replacement gift card of equivalent value.

This policy was updated on 20th October 2023 and applies to any purchase made after 20th October 2023.

*Please note purchases made at Myer Melbourne can only be returned at the Myer Melbourne Store.

**Please note this policy is referring to purchases made from ABN: 28 588 203 262 (The Trustee for the AFL Stores Trust) and ABN: 24 505 069 827 (Licensing Essentials
Retail Pty Ltd ). Any purchases made at the Ballarat and Traralgon AFL Stores are separately owned and returning items should adhere to their return policy. We cannot accept returns on their behalf. Thank you for your
understanding.

As time frames for returns may vary depending on your location, please allow up to 14 business days for us to confirm receiving your return and processing your exchange or refund.

In the unlikely event that you have not heard from us within this timeframe, please contact our customer service team.