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Ordering

    Can I place a phone order?

    Unfortunately we are unable to take phone orders.

    Customers are encouraged to user our website to place orders and utilise our payment gateway security features.

    Is it safe to user my credit card online?

    Our (theaflstore.com.au) online payment provider has been certified PCI compliant.

    This ensures that you, our customers, can have peace of mind when shopping from our site, that your payment details are safe.

    What payment types do you accept?

    We accept MasterCard, Visa, PayPal, Afterpay and The AFL Store Gift Cards

    When do you charge my credit card?

    Credit Cards will be charged at the time your order is taken.

    Can I change or add to my order after purchasing?

    Unfortunately, we cannot make any changes or add items to an order once it has been completed online.

    Our order processing is fast and automated which means we cannot alter an order.

    Once you receive the items an exchange can be organised with the Online Customer service team, or you can visit your local AFL Store and chat with our in-store customer service team.

    Can I cancel my order?

    You must contact us immediately if you wish to cancel your order.

    If your order has not been despatched we shall gladly cancel and refund your order.

    If your order has been despatched you will be responsible for expense of its return, and all items must be returned in the same condition as
    when they were sent, in the original packaging, labels intact and the item unused and unworn.

    Upon receipt of the returned items, we shall refund your order. We reserve the right to refuse items which are not returned in a good condition and we will not refund any item that has been damaged, worn, washed or had the labels removed.

    How can I see where my order is?

    Goods delivered within via Australia Post, Fastway & Couriers Please.

    You will receive an email to confirm your goods have been booked for shipping and parcel tracking information so you can check your parcels whereabouts.

    Goods delivered internationally will be sent via DHL or Seko. You will receive an email to confirm your goods have been shipped and parcel tracking information so you can check your parcels whereabouts.

    Please contact our customer service team if you haven't received a despatch notification and have a tracking enquiry.

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