Delivery

We deliver products via our website worldwide. Please contact our Customer service team here to enquire about a special volume order.

All parcels are despatched from Melbourne, Australia.

Our commitment is to dispatch orders within *1-2 business days (MON - FRI).
For Australia Standard shipping, please anticipate delivery times ranging from 5-10 business days.
For Australia Express shipping, please anticipate delivery times ranging from 3-4 business days. (Please note: shipping times to WA & NT may be extended.)
For international orders, expect delivery times of 10-15 business days, depending on the destination.
Follow the link to Australia Post's Express Post delivery zones and schedule (not guaranteed by Australia Post). https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Please extend these suggested time-frames during peak periods such as Premiership, Father's Day and Christmas.
*Items marked as Pre-Order will be shipped when available to us. This may be a longer period of time than normal. Please check product descriptions for more information or contact our Customer service team.

For more urgent deliveries, contact our Customer Service team and we will help you to make it happen.
We suggest delivery direct to your home or workplace as a street address is preferable.

In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse. In the event that this occurs any additional freight charges will be incurred to resend your parcel.
Delivery lead times are estimated as accurately as possible. We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customers (export/import) clearance requirements etc. No compensation will be paid in the event of delivery deadlines being exceeded.

As the goods can be delivered by Australia Post eParcel service, we can deliver to Post Office boxes within Australia

However overseas parcels a require a street address and contact phone number in order for delivery to be completed.

Please contact our customer service team quoting your order reference number and we will endeavour to change the address prior to shipping.

Items that have been shipped, we will not be able to change unfortunately.

When your order is first booked with one of our carriers, you will receive a tracking number with a link to track your order.
At first the link may not show any tracking information.

Once the carrier has picked up the goods from our warehouse, the order will be flagged as picked up, and tracking information should be available shortly after.