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FAQs

FAQs

    Pre-Order FAQs

    Q: If I pre-order directly from your website, am I assured that you will not sell out before shipping my order?

    A: Yes, except in extremely rare circumstances where we have encountered an unforeseen issue beyond our control. If such a rare circumstance should occur, we will contact you as soon as practicable to discuss your options (which could include waiting for the next available shipment, canceling the order, etc).

    Q: Can I place a pre-order for international shipping?

    A: Yes! Please be aware that international orders will take longer to ship and incur a higher shipping fee. Check out our delivery info.

    Q: What if I need to change information on my pre-order?

    A: Provided your order has not been sent to the warehouse you can change the billing information on your pre-order by contacting Customer Service.

    Q: Why have I been charged for a pre-order if the stock is not available for shipping yet?

    A: Pre-orders allow customers to pre-purchase items before they are released to the public. An upfront payment is required to ensure stock is secured.

    Q: What happens if my preorder release-date changes?

    A: Pre-order release dates listed on our site are based on information we receive from our vendors and could be subject to change. If the scheduled release date of an item that you have pre-ordered changes, or if the release is cancelled altogether, we will notify you via the email address on file.

    Q: Can I return my pre-order after delivery?

    A: Our standard Return Policy applies, please review here .

    Q: When will my order be shipped?

    A: Your entire order will be sent when all pre-order products are available. Unfortunately, we cannot split orders once placed. Place separate orders if you need to us to despatch your in-stock products sooner.

    Where are The AFL Stores?

    To find your closest AFLStore try our Store Locator

    To view our full list of stores, choose our Store Locations page.

    Payment

    Payment - What forms of payment are accepted?

    We accept MasterCard, Visa, TheAFLStore Gift Cards, Afterpay and Paypal

    Currency - What currency are products displayed in?

    All prices on the AFL Stores Online website are inclusive of GST and are in Australian dollars (AUD).  Only Australian delivered orders are subject to the GST.  All international orders will be processed exclusive of GST and charged in Australian dollars, with the exchange rate being determined at the time of the credit card authorisation by the card issuing financial institution.

    Afterpay

    Afterpay - What is Afterpay?

    Ever found something you just had to have, but couldn't wait to layby it?  Afterpay solves that problem, allowing you to buy now and pay later!  It allows you to have your order shipped to you just like a normal purchase, then you pay the order off over four equal instalments interest free. Payments are made to Afterpay via your Afterpay account.Afterpay is now available online and instore.  $30 minimum spend applies in store and online.

    Afterpay - Who can use Afterpay?

    You can sign up to get an Afterpay account if you;1)  Live in Australia2)  Are at least 18 years of age.3)  Use a credit or debit card to make the purchase.

    Afterpay - What will it cost me?

    One of the best things about Afterpay is that there is no interest charge to your account, however fees may apply to late payments.You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try to process payments on the scheduled dates from your nominated card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.An Afterpay account is linked to your credit or debit card so standard card fees and charges apply.Full terms are available on Afterpay's Term of Service web page.

    Afterpay - Why use Afterplay?

    We know how frustrating it is to wait to pay off a layby, or miss out on something online so we're offering Afterpay.  Rather than wait until you can pay in full for an item, you can order and receive items straight away then pay them off in four equal fortnightly instalments. It's like an alternative payment option to the tradtional layby service offered instore - but with instant gratification.

    Afterpay - Where do I get the App?

    You can download the App from Afterpay's download site here:https://www.afterpay.com/en-AU/mobile-app

    Afterpay - Where do I sign up

    You can sign up for an Afterpay account here:www.afterpay.com

    Size Guide - Guernseys

    AFL team Guernseys may be produced by different manufacturers from year to year thus showing variations in size, as listed below.

    The size of a Guernsey made in a previous year may therefore be sized differently to a current Guernsey, so it is best to either measure the recipient and/or use the older garment as a guide.

    Locate the team for which you wish to purchase a Guernsey. Grab yourself a measuring tape and take measurements based on the following guide.

    • Chest: Measure the recipient/another garment immediately under the arms and across the chest multiply the result by two and you will have the circumference.
    • Length: The length measurement is taken from the centre back neckline to the bottom of the garment. The result will provide you with the length of the guernsey.  

    Unfortunately the length of some Guernseys was not available from some manufacturers at the time of publishing. Check these measurements against the available size guides on items.

    Number Pressing - Guernsey

    Can you press Official AFL numbers on my Guernsey?

    • If you purchase a guernsey online we can supply and press Official AFL numbers at a cost of $15 for one number & $20 for 2 numbers.

    • Heat pressed garments might take 5-7 business days to be processed and despatched.

    • Refer to the product page, right of the image, to enter your chosen number.

    • Choose your product and number carefully as no exchange will be offered on products that have had numbers pressed onto them.

    • To care for your numbers, only wash the garment inside out in cold water.  Do not iron directly onto the number.      
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